Bitrix24 vs ServiceTonic

Starting Price

$39.00/month

$20.00/month/user

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

ServiceTonic targets small and medium size enterprises as well as enterprise departments that want to easily and effectively automate their IT and not IT support services with a strong ROI.

Rating


4 / 5
(389)
Read All Reviews

4 / 5
(1)

Ideal number of Users

50 - 1000+

1 - 1000+

Ease of Use


3.7 / 5

4 / 5

Customer Support


3.9 / 5

4 / 5

Features & Functionality


4.1 / 5

Value for Money


4.2 / 5

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 96495 thumb
View 4 screenshots 70175 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bitrix24 vs ServiceTonic

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