Bitrix24 vs Dell KACE

Starting Price

$39.00/month

Not provided by vendor

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

The KACE SMA Service Desk allows for customization for an organization's needs. It provides automation for repetative tasks and a knowledge base to allow customers to access common solutions.

Rating


4 / 5
(389)
Read All Reviews

4.2 / 5
(28)
Read All Reviews

Ideal number of Users

50 - 1000+

Not provided by vendor

Ease of Use


3.7 / 5

3.7 / 5

Customer Support


3.9 / 5

3.6 / 5

Features & Functionality


4.1 / 5

4 / 5

Value for Money


4.2 / 5

3.8 / 5

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 96495 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Bitrix24 vs Dell KACE

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