Bitrix24 vs SherpaDesk

Awards

Starting Price

$39.00/month

$39.00/month/user

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

small to medium sized business; personal service firms

Rating


4 / 5
(389)
Read All Reviews

4.8 / 5
(54)
Read All Reviews

Ideal number of Users

50 - 1000+

1 - 99

Ease of Use


3.7 / 5


  • "Great way of communication among team. The interface and ease of use are wonderful and perfect."

  • "Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs."


4.7 / 5


  • "Easy to use, keeps track of everything for you, notifications."

  • "Flexibility and complexities; allows multi-client, multi-organization, multi-contractor tracking with accounting."

Customer Support


3.9 / 5


  • "For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated."

  • "The only thing I wish they did better was customer service - it is web driven and you cant call a number."


4.9 / 5


  • "Plays well with other needs (credit card processing, accounting software). Customer Care - SECOND TO NONE."

  • "SherpaDesk makes it easy to receive the technical support I need."

Features & Functionality


4.1 / 5


  • "Really like the clean ad fresh interface- task are easy to prioritise and nice reporting available as standard."

  • "The flow of activities is intuitive, has a very clean interface, is a very good collaboration tool and project manager."


4.7 / 5


  • "Clear interface, plenty of customization, effective at task management."

  • "The user interface on the technical side is clean and uncluttered. The direction speaks for its self."

Value for Money


4.2 / 5


  • "The only good thing about this software is that you don't have to spend any money on it before you try it."

  • "It's all-encompassing nature and generous pricing plan make it attractive for start ups. Once you have started using it you are hooked."


4.9 / 5


  • "Great ticketing platform without the big price tag."

  • "Easy to use - customizable - simple initial setup - helpful and speedy customer service - low price."

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 96495 thumb
View 5 screenshots 6844 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bitrix24 vs SherpaDesk

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