Bitrix24 vs UVdesk

Starting Price

$39.00/month

$11.00/month/user

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

The help desk software has found its significant value in various industries like Real-Estate, hospitality, E-commerce, Insurance etc and it is a great tool for SME's for lending support to the users.

Rating


4 / 5
(389)
Read All Reviews

4.3 / 5
(12)
Read All Reviews

Ideal number of Users

50 - 1000+

1000+

Ease of Use


3.7 / 5

4.4 / 5

Customer Support


3.9 / 5

4.3 / 5

Features & Functionality


4.1 / 5

4.5 / 5

Value for Money


4.2 / 5

4.4 / 5

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 96495 thumb
View 5 screenshots 75253 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bitrix24 vs UVdesk

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