Zoho Desk vs Tracker

Awards

Starting Price

$12.00/month/user

$49.00/month/user

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

We serve any organization that needs to manage issues more efficiently and professionally.

Rating


4.5 / 5
(1594)
Read All Reviews

4.4 / 5
(65)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."


4.3 / 5


  • "The report templates are easy to use after going through them to see which template worked the best."

  • "I find the software easy to use and love the alerts and reminders functionality."

Customer Support


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."


4.8 / 5


  • "The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products."

  • "The licensing model is affordable. Tech support is very good."

Features & Functionality


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."


4.1 / 5


  • "Highly recommended if you require quick set-up and ease of use out of the box."

  • "So far only some minor bugs which were resolved quickly. Easy to use with 95+% of the functionality we needed."

Value for Money


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."


4.2 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 153423 thumb
View 5 screenshots 47366 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zoho Desk vs Tracker

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