Avaya Aura Platform vs LiveZilla

Starting Price

Not provided by vendor

$155.00/one-time

Best For

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

LiveZilla is for every company that wants to effectively and easily communicate with its customers. Also companies can keep sensitive data within their own hands because it runs on dedicated servers.

Rating


4.6 / 5
(46)
Read All Reviews

4.5 / 5
(14)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


4.4 / 5


  • "The system was very user friendly. It was very easy to maneuver through calls and to see who in the office was in/out based on the symbols shown."

  • "Easy to use as this phone system is a simple system for a small office and we do not need that many phones."


4.5 / 5


Customer Support


4.2 / 5



3.8 / 5


Features & Functionality


4.6 / 5


  • "It works well with Avaya equipment and is very customizable. This 'suite' has so many option for contact center use."

  • "Administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts."


4.4 / 5


Value for Money


4.5 / 5



4.1 / 5


Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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Avaya Aura Platform vs LiveZilla

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