Avaya Aura Platform vs Salesforce Service Cloud

Starting Price

Not provided by vendor

$25.00/month/user

Best For

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating


4.6 / 5
(46)
Read All Reviews

4.4 / 5
(446)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


4.4 / 5

4 / 5

Customer Support


4.2 / 5

4.2 / 5

Features & Functionality


4.6 / 5

4.4 / 5

Value for Money


4.5 / 5

4.1 / 5

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Avaya Aura Platform vs Salesforce Service Cloud

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