Avaya Aura Platform vs Jira Service Desk

Best For

Who Uses This Software?

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Target Customer Size (Users)

Not provided by vendor

2 - 1000+

Pricing

Starting Price

Not provided by vendor

$10.00/month

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

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Ratings

Overall


4.5 / 5
(29)

4.5 / 5
(206)

Ease of Use


4.5 / 5

4 / 5

Customer Service


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Jira Service Desk vs Avaya Aura Platform


Avaya Aura Platform vs Jira Service Desk

Best For

Who Uses This Software?

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Target Customer Size (Users)

Not provided by vendor

2 - 1000+

Pricing

Starting Price

Not provided by vendor

$10.00/month

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall


4.5 / 5
(29)

4.5 / 5
(206)

Ease of Use


4.5 / 5

4 / 5

Customer Service


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Jira Service Desk vs Avaya Aura Platform