ExDesk vs IncidentMonitor

Best For

Who Uses This Software?

ExDesk is a web-based brower-accessed helpdesk software ideal for small and medium sized businesses. ExDesk may be customized for any company's workflow needs.

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.

Target Customer Size (Users)

Not provided by vendor

2 - 1000+

Pricing

Starting Price

$50.00/month

$36.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

View 2 screenshots 33721 thumb
View 5 screenshots 24314 thumb

Ratings

Overall

(0)
4 / 5
(6)

Ease of Use


4.5 / 5

Customer Service


4.5 / 5

Features & Functionality


3 / 5

Value for Money


3.5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of IncidentMonitor vs ExDesk


ExDesk vs IncidentMonitor

ExDesk

by ExDesk.com

Best For

Who Uses This Software?

ExDesk is a web-based brower-accessed helpdesk software ideal for small and medium sized businesses. ExDesk may be customized for any company's workflow needs.

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.

Target Customer Size (Users)

Not provided by vendor

2 - 1000+

Pricing

Starting Price

$50.00/month

$36.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall

(0)
4 / 5
(6)

Ease of Use


4.5 / 5

Customer Service


4.5 / 5

Features & Functionality


3 / 5

Value for Money


3.5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of IncidentMonitor vs ExDesk