Freshdesk vs Tracker

Awards

Starting Price

$15.00/month/user

$49.00/month/user

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

We serve any organization that needs to manage issues more efficiently and professionally.

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Rating


4.5 / 5
(2125)
Read All Reviews

4.4 / 5
(65)
Read All Reviews

Ideal number of Users

2 - 999

2 - 1000+

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.3 / 5


  • "The report templates are easy to use after going through them to see which template worked the best."

  • "I find the software easy to use and love the alerts and reminders functionality."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.8 / 5


  • "The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products."

  • "The licensing model is affordable. Tech support is very good."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.1 / 5


  • "Highly recommended if you require quick set-up and ease of use out of the box."

  • "So far only some minor bugs which were resolved quickly. Easy to use with 95+% of the functionality we needed."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.2 / 5


Screenshots

View 5 screenshots 206237 thumb
View 5 screenshots 47366 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Tracker

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