Freshdesk vs NICE inContact Help Desk Software vs Salesforce Essentials

Awards

Rating


4.5 / 5
(1456)


4 / 5
(112)


4 / 5
(177)

Starting Price

$19.00/month/user

Not provided by vendor

$25.00/month/user

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Offer support over Email, Phone, Social, and Web. Deploy and customize branded self service support sites with clicks not code. Free up support teams with automation. Get up and running today.

Ideal number of Users

2 - 999

10 - 1000+

1 - 49

Ease of Use


4.5 / 5

4 / 5

4 / 5

Customer Support


4.5 / 5

4 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 2 screenshots 12448 thumb
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View 5 screenshots 116956 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs NICE inContact Help Desk Software vs Salesforce Essentials

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share Share Your Comparison of Salesforce Essentials vs NICE inContact Help Desk Software vs Freshdesk