Starting Price

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

HyperTeam Ticketing Application is ideal for companies that already use Office365. It provides ticket tracking for customer service as well as escelation options for tickets.

Rating

Ideal number of Users

2 - 999

Not provided by vendor

Ease of Use

• "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."


• "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."

• Not enough reviews

Customer Support

• "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."


• "Interface, Ease of use, customer support and the overall value is great."

• Not enough reviews

Features & Functionality

• "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."


• "A very reliable software best suited for Small Business/ Startups."

• Not enough reviews

Value for Money

• "Usability and the easy setup, also the pricing is good."


• "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."

• Not enough reviews

Product Features

• check Alerts / Escalation
• check Automated Routing
• check Customizable Branding
• close Document Storage
• check Email Integration
• check Interaction Tracking
• check IT Asset Management
• check Knowledge Base Management
• check Multi-Channel Communication
• check Network Monitoring
• check Real-time Chat
• check Self Service Portal
• check Service Level Agreement (SLA) Management
• check Ticket Management

• check Alerts / Escalation
• check Automated Routing
• check Customizable Branding
• close Document Storage
• close Email Integration
• check Interaction Tracking
• close IT Asset Management
• close Knowledge Base Management
• close Multi-Channel Communication
• check Network Monitoring
• close Real-time Chat
• close Self Service Portal
• close Service Level Agreement (SLA) Management
• check Ticket Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation