Freshdesk vs Halo Service Desk

Awards

Starting Price

$15.00/month/user

$25.00/month/user

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Ideally suited to companies looking for a mid-market ITIL aligned service desk solution.

Ideal number of Users

2 - 999

2 - 1000+

Rating


4.5 / 5
(2148)
Read All Reviews

4.8 / 5
(25)
Read All Reviews

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.5 / 5


Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.9 / 5


  • "On the few occasions we have had to request technical support at NetHelpDesk, they have always been very responsive and helpful."

  • "The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.8 / 5


  • "Their latest web version is one awesome, the navigation, user interface and speeds are exceptional."

  • "The simplicity of the application is also incredible and actually improves the user and admin experience tenfold."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.8 / 5


Product Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Screenshots

View 5 screenshots 206237 thumb
View 5 screenshots 214838 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Halo Service Desk

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Halo Service Desk vs Freshdesk