Freshdesk vs NinjaRMM

Awards

Starting Price

$15.00/month/user

$3.00/month

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

NinjaRMM works with managed service providers of all sizes and mid-market internal IT teams around the world.

Rating


4.5 / 5
(2127)
Read All Reviews

4.9 / 5
(84)
Read All Reviews

Ideal number of Users

2 - 999

1 - 1000+

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.9 / 5


  • "I think NinjaRMM is one of the better RMM out there in the market. They are simple and easy to use and have some nice features."

  • "Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.9 / 5


  • "NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs."

  • "The online community is very active and the key people at NinjaRMM are right there just as involved and always ready to listen to new ideas."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.6 / 5


  • "Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems."

  • "It's compact but powerful. Not as big and cluttered as other RMMs."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.8 / 5


  • "We get RMM, Teamviewer, Webroot and Malwarebytes all for the cost of the RMM agent. Their support is great too."

  • "Better management of my hosts and cost savings."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 206237 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs NinjaRMM

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