Freshdesk vs KACE

Awards

Rating


4.5 / 5
(1364)


4 / 5
(5)

Starting Price

$19.00/month/user

$1.85/month

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

We work organizations that have over 100 endpoints with operating systems.

Ideal number of Users

2 - 999

100 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

2.5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

3 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

View 2 screenshots 12448 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs KACE

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