Freshdesk vs HubSpot Service Hub

Awards

Rating


4.5 / 5
(1602)


5 / 5
(2)

Starting Price

$19.00/month/user

Not provided by vendor

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

HubSpot Service Hub is for companies that believe in putting the customer first. The tools inside help small service teams improve support, build self service solutions, and make customers happier.

Ideal number of Users

2 - 999

10 - 999

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

5 / 5

Value for Money


4.5 / 5

3 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 2 screenshots 12448 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of HubSpot Service Hub vs Freshdesk

Freshdesk vs HubSpot Service Hub

Share

share Share Your Comparison of HubSpot Service Hub vs Freshdesk