Freshdesk vs Gist

Awards

Starting Price

$15.00/month/user

$9.00/month/user

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

SaaS, marketing agencies, business services, home services, bloggers and publishers, e-commerce

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Rating


4.5 / 5
(2127)
Read All Reviews

4.8 / 5
(87)
Read All Reviews

Ideal number of Users

2 - 999

1 - 49

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.6 / 5


  • "It's eliminate the use of multiple products. Easy to use all in one solution with Automation."

  • "Features for the price: the suite of tools fits nicely into any business especially mine. Simply interface- the application is easy to use."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.8 / 5


  • "Fantastic customer support on a service that's always expanding."

  • "Our main use of Gist is for customer support via the Live Chat functionality on our corporate website."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.6 / 5


  • "The user interface and User experience is outstanding."

  • "Powerful suite of tools that just keep getting better."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.8 / 5


Screenshots

View 5 screenshots 206237 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Gist

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