osTicket vs Spiceworks IT Help Desk

Awards

Starting Price

$9.00/month/user

$0.01/one-time

Best For

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating


4.5 / 5
(35)


4.5 / 5
(440)

Ideal number of Users

Not provided by vendor

1 - 99

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


5 / 5

4.5 / 5

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 22597 thumb
View 3 screenshots 21382 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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osTicket vs Spiceworks IT Help Desk

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