osTicket vs Ticketing Application for Office 365

Best For

Who Uses This Software?

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

HyperTeam Ticketing Application is ideal for companies that already use Office365. It provides ticket tracking for customer service as well as escelation options for tickets.

Target Customer Size (Users)

Not provided by vendor

Not provided by vendor

Pricing

Starting Price

$9.00/month/user

Not provided by vendor

Free Trial

No Not provided by vendor

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

View 1 screenshot 22597 thumb
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Ratings

Overall


4.5 / 5
(35)
(0)

Ease of Use


4 / 5

Customer Service


4 / 5

Features & Functionality


4 / 5

Value for Money


5 / 5

Training & Support

Support

Not provided by vendor Not provided by vendor

Training

Not provided by vendor Not provided by vendor

share Share Your Comparison of Ticketing Application for Office 365 vs osTicket


osTicket vs Ticketing Application for Office 365

Best For

Who Uses This Software?

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

HyperTeam Ticketing Application is ideal for companies that already use Office365. It provides ticket tracking for customer service as well as escelation options for tickets.

Target Customer Size (Users)

Not provided by vendor

Not provided by vendor

Pricing

Starting Price

$9.00/month/user

Not provided by vendor

Free Trial

No Not provided by vendor

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall


4.5 / 5
(35)
(0)

Ease of Use


4 / 5

Customer Service


4 / 5

Features & Functionality


4 / 5

Value for Money


5 / 5

Training & Support

Support

Not provided by vendor Not provided by vendor

Training

Not provided by vendor Not provided by vendor

Share Your Comparison of Ticketing Application for Office 365 vs osTicket