osTicket vs Requestor

Best For

Who Uses This Software?

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

HELP DESK and SERVICE DESK solutions in the corporate segment and in small and medium-sized companies. Operated in the cloud or on an on-site.

Target Customer Size (Users)

Not provided by vendor

2 - 1000+

Pricing

Starting Price

$9.00/month/user

$40.00/month/user

Free Trial

No No

Free Version

Yes Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

View 1 screenshot 22597 thumb
View 1 screenshot 46483 thumb

Ratings

Overall


4.5 / 5
(35)

5 / 5
(7)

Ease of Use


4 / 5

5 / 5

Customer Service


4 / 5

5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

share Share Your Comparison of Requestor vs osTicket


osTicket vs Requestor

Requestor

by Requestor Technologies

Best For

Who Uses This Software?

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

HELP DESK and SERVICE DESK solutions in the corporate segment and in small and medium-sized companies. Operated in the cloud or on an on-site.

Target Customer Size (Users)

Not provided by vendor

2 - 1000+

Pricing

Starting Price

$9.00/month/user

$40.00/month/user

Free Trial

No No

Free Version

Yes Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall


4.5 / 5
(35)

5 / 5
(7)

Ease of Use


4 / 5

5 / 5

Customer Service


4 / 5

5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

Share Your Comparison of Requestor vs osTicket