osTicket vs Revelation helpdesk

Rating


4.5 / 5
(35)


3.5 / 5
(4)

Starting Price

$9.00/month/user

$19.00/month

Best For

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Revelation helpdesk is a complete helpdesk solution for companies who already use Office365. Revelation helpdesk can be configured to any customer service business structure.

Ideal number of Users

Not provided by vendor

1 - 999

Ease of Use


4 / 5

3.5 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

3.5 / 5

Value for Money


5 / 5

3.5 / 5

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • check Alerts / Escalation
  • close Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

View 1 screenshot 22597 thumb
View 3 screenshots 145596 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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osTicket vs Revelation helpdesk

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