KronoDesk vs LBi HR HelpDesk

Starting Price

$19.99/month/user

$1,530.00/year

Best For

Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes.

LBi HR HelpDesk has editions for businesses with as few as 50 employees or more than 50,000.

Rating


3.3 / 5
(3)

4.3 / 5
(3)

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4.7 / 5

Features & Functionality


2 / 5

4.3 / 5

Value for Money


3 / 5

4.7 / 5

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 101391 thumb
View 5 screenshots 53142 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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KronoDesk vs LBi HR HelpDesk

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