ClickDesk vs Spiceworks IT Help Desk

Awards

Starting Price

$9.99/month/user

$0.01/one-time

Best For

Customer satisfaction tool for all businesses which helps with reporting, mobile application, social media integration, video chat, live chat and more.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating


3.7 / 5
(18)
Read All Reviews

4.4 / 5
(463)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


3.9 / 5

4.3 / 5

Customer Support


3.6 / 5

4.2 / 5

Features & Functionality


4 / 5

4.2 / 5

Value for Money


3.6 / 5

4.6 / 5

Product Features

  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ClickDesk vs Spiceworks IT Help Desk

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share Share Your Comparison of Spiceworks IT Help Desk vs ClickDesk