ClickDesk vs Freshdesk vs HelpdeskEddy

Awards

Starting Price

$9.99/month/user

$19.00/month/user

$10.00/month/user

Best For

Customer satisfaction tool for all businesses which helps with reporting, mobile application, social media integration, video chat, live chat and more.

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.

Rating


3.5 / 5
(18)


4.5 / 5
(1629)


5 / 5
(2)

Ideal number of Users

1 - 1000+

2 - 999

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

5 / 5

Customer Support


3.5 / 5

4.5 / 5

5 / 5

Features & Functionality


4 / 5

4.5 / 5

5 / 5

Value for Money


3.5 / 5

4.5 / 5

5 / 5

Product Features

  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 2 screenshots 12448 thumb
View 4 screenshots 63665 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ClickDesk vs Freshdesk vs HelpdeskEddy

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