ClickDesk vs HelpdeskEddy vs NICE inContact Help Desk Software

Awards

Rating


3.5 / 5
(18)


5 / 5
(2)


4 / 5
(114)

Starting Price

$9.99/month/user

$10.00/month/user

Not provided by vendor

Best For

Customer satisfaction tool for all businesses which helps with reporting, mobile application, social media integration, video chat, live chat and more.

The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Ideal number of Users

1 - 1000+

1 - 1000+

10 - 1000+

Ease of Use


4 / 5

5 / 5

4 / 5

Customer Support


3.5 / 5

5 / 5

4 / 5

Features & Functionality


4 / 5

5 / 5

4 / 5

Value for Money


3.5 / 5

5 / 5

4 / 5

Product Features

  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 4 screenshots 63665 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of NICE inContact Help Desk Software vs HelpdeskEddy vs ClickDesk

ClickDesk vs HelpdeskEddy vs NICE inContact Help Desk Software

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share Share Your Comparison of NICE inContact Help Desk Software vs HelpdeskEddy vs ClickDesk