ClickDesk vs HelpdeskEddy

Awards

Rating


3.5 / 5
(18)


5 / 5
(2)

Starting Price

$9.99/month/user

$10.00/month/user

Best For

Startups, Small and Medium businesses use ClickDesk to engage their website visitors and customers through multiple channels such as live chat, help desk, browser phone and social media.

The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


4 / 5

5 / 5

Customer Support


3.5 / 5

5 / 5

Features & Functionality


4 / 5

5 / 5

Value for Money


3.5 / 5

5 / 5

Product Features

  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 4 screenshots 63665 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ClickDesk vs HelpdeskEddy

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