everything HelpDesk vs Reamaze

Awards

Starting Price

$20.00/month/user

$20.00/month/user

Best For

K-12 Schools, Higher Education, State & Local Government, and Industry that require a solution to increase tracking effectiveness, reduce total cost of ownership, and provide measurable reporting.

Re:amaze is designed for all businesses ranging from startups with high growth apps to eCommerce businesses operating multiple online storefronts.

Rating


4.2 / 5
(12)
Read All Reviews

4.6 / 5
(9)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.4 / 5

4.1 / 5

Customer Support


4.4 / 5

4.6 / 5

Features & Functionality


4.1 / 5

4.4 / 5

Value for Money


4.6 / 5

4.7 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 68957 thumb
View 5 screenshots 87454 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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everything HelpDesk vs Reamaze

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