everything HelpDesk vs Kayako

Best For

Who Uses This Software?

K-12 Schools, Higher Education, State & Local Government, and Industry that require a solution to increase tracking effectiveness, reduce total cost of ownership, and provide measurable reporting.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

$20.00/month/user

$15.00/month/user

Free Trial

Yes Yes

Free Version

Yes Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

View 3 screenshots 68957 thumb
View 5 screenshots 63439 thumb

Ratings

Overall


4.5 / 5
(12)

4 / 5
(144)

Ease of Use


4.5 / 5

4 / 5

Customer Service


4.5 / 5

4 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Kayako vs everything HelpDesk


everything HelpDesk vs Kayako

Best For

Who Uses This Software?

K-12 Schools, Higher Education, State & Local Government, and Industry that require a solution to increase tracking effectiveness, reduce total cost of ownership, and provide measurable reporting.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

$20.00/month/user

$15.00/month/user

Free Trial

Yes Yes

Free Version

Yes Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall


4.5 / 5
(12)

4 / 5
(144)

Ease of Use


4.5 / 5

4 / 5

Customer Service


4.5 / 5

4 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Kayako vs everything HelpDesk