GS/HelpDesk vs Spiceworks IT Help Desk

Awards

Starting Price

Not provided by vendor

$0.01/one-time

Best For

Ideal for companies that already use IBM Notes, GS/HelpDesk is designed to support incident management, problem management, and change management.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating

(0)
4.4 / 5
(463)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 99

Ease of Use


4.3 / 5

Customer Support


4.2 / 5

Features & Functionality


4.2 / 5

Value for Money


4.6 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 22584 thumb
View 3 screenshots 21382 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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GS/HelpDesk vs Spiceworks IT Help Desk

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