Marval MSM vs SpiceCSM

Starting Price

Not provided by vendor

$25.00/month/user

Best For

Organisations who are IT Service and customer centric with a strong governance, compliance and outcome focus; with a bias on process standardisation, reliability and risk mitigation.

SpiceCSM , through its GUI Process Editor, applies logic, data variables, and agent input to determine the next best action. Work flows and business rules streamline and automate actions.

Rating


4.5 / 5
(3)

3 / 5
(1)

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4 / 5

3 / 5

Customer Support


4.5 / 5

3 / 5

Features & Functionality


4.5 / 5

2 / 5

Value for Money


4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 185141 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Marval MSM vs SpiceCSM

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share Share Your Comparison of SpiceCSM vs Marval MSM