MSM vs SpiceCSM

Rating


4.5 / 5
(3)


3 / 5
(1)

Starting Price

Not provided by vendor

$25.00/month/user

Best For

Organisations who are IT Service and customer centric with a strong governance, compliance and outcome focus; with a bias on process standardisation, reliability and risk mitigation

SpiceCSM , through its GUI Process Editor, applies logic, data variables, and agent input to determine the next best action. Work flows and business rules streamline and automate actions.

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4 / 5

3 / 5

Customer Support


4.5 / 5

3 / 5

Features & Functionality


4.5 / 5

2 / 5

Value for Money


4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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MSM vs SpiceCSM

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