Elementool Help Desk vs Freshdesk

Awards

Starting Price

$89.99/month

$19.00/month/user

Best For

Elementool Help Desk is ideal for companies wishing to grow their customer base through exceptional customer service. It enables companies to quickly and efficiently respond to customer requests.

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Rating


5 / 5
(1)

4.5 / 5
(1848)
Read All Reviews

Ideal number of Users

Not provided by vendor

2 - 999

Ease of Use


4.5 / 5

Customer Support


4.6 / 5

Features & Functionality


4.3 / 5

Value for Money


4.4 / 5

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 2 screenshots 12448 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Elementool Help Desk vs Freshdesk

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