Elementool Help Desk vs Groove

Best For

Who Uses This Software?

Elementool Help Desk is ideal for companies wishing to grow their customer base through exceptional customer service. It enables companies to quickly and efficiently respond to customer requests.

Our customers are small businesses between 1-200 employees in: B2C/B2B Software, Ecommerce, Web, Development/Design Agencies, Online Services, Other Software/SaaS

Target Customer Size (Users)

Not provided by vendor

1 - 1000+

Pricing

Starting Price

$89.99/month

$12.00/month/user

Free Trial

Not provided by vendor Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

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Ratings

Overall


5 / 5
(1)

4.5 / 5
(52)

Ease of Use


4.5 / 5

Customer Service


4.5 / 5

Features & Functionality


4 / 5

Value for Money


4.5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Groove vs Elementool Help Desk


Elementool Help Desk vs Groove

Groove

by Groove Networks

Best For

Who Uses This Software?

Elementool Help Desk is ideal for companies wishing to grow their customer base through exceptional customer service. It enables companies to quickly and efficiently respond to customer requests.

Our customers are small businesses between 1-200 employees in: B2C/B2B Software, Ecommerce, Web, Development/Design Agencies, Online Services, Other Software/SaaS

Target Customer Size (Users)

Not provided by vendor

1 - 1000+

Pricing

Starting Price

$89.99/month

$12.00/month/user

Free Trial

Not provided by vendor Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall


5 / 5
(1)

4.5 / 5
(52)

Ease of Use


4.5 / 5

Customer Service


4.5 / 5

Features & Functionality


4 / 5

Value for Money


4.5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Groove vs Elementool Help Desk