IncidentMonitor vs ServiceNow

Starting Price

$36.00/month/user

$10,000.00/year

Best For

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.

ITSM space. This includes growing organizations of all sizes, in any industry.

Rating


4 / 5
(6)


4 / 5
(21)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

3.5 / 5

Customer Support


4.5 / 5

4 / 5

Features & Functionality


3 / 5

4 / 5

Value for Money


3.5 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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IncidentMonitor vs ServiceNow

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