Mojo Helpdesk vs Teamwork Desk

Awards

Starting Price

$29.00/month/user

$7.00/month/user

Best For

Helpdesk managers and system administrators who need helpdesk & ticket tracking software to manage internal support requests and customer support requests.

Customers that require support software that builds better relationships.

Rating


4.5 / 5
(67)
Read All Reviews

4.4 / 5
(105)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.4 / 5


  • "Great program that is easy to use and pulls great and reliable information."

  • "Simple, easy to use solution that meets all of our needs."


4.3 / 5


  • "I like the ease of use; versatility of task lists; and how the site improves the office efficiency overall."

  • "Adding projects based on different team members is super easy. Easy to use the billing and timing features."

Customer Support


4.5 / 5


  • "Love the helpdesk, we've been using it for over 4 years and our customers love it."

  • "Mojo Helpdesk is great for creating and tracking tickets."


4.5 / 5


  • "P.S. On top of that, customer support with you was great."

  • "I evaluated nearly 20 help desk applications and chose Teamwork."

Features & Functionality


4.2 / 5


  • "Site is easy to navigate and keeps tickets manageable."

  • "Quick set up and configuration, easy to use, well received by staff."


4.2 / 5


  • "The support team is responsive and quick and the most important thing, it really helps to increase productivity."

  • "A nice piece of software but way to complicated interface."

Value for Money


4.7 / 5


  • "I was trying to avoid spending too much time or money on a custom solution, and then a former colleague recommended Mojo Helpdesk."

  • "Take a look at Montastic as well - simple, inexpensive monitoring of web servers."


4.4 / 5


  • "Excellent support desk - Affordable pricing model."

  • "Ease of use, low initial cost, integration with Teamwork Projects."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 190435 thumb
View 5 screenshots 176846 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Mojo Helpdesk vs Teamwork Desk

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