SolarWinds Service Desk vs Think Help Desk

Awards

Starting Price

$19.00/month/user

$79.99/month

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Our primary clients are Schools systems, Hospitals and Businesses with multiple end users and offices or more than one location.

Rating


4.6 / 5
(477)
Read All Reviews

4.4 / 5
(8)
Read All Reviews

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use


4.6 / 5

4.8 / 5

Customer Support


4.7 / 5

4.9 / 5

Features & Functionality


4.4 / 5

4.1 / 5

Value for Money


4.5 / 5

4.6 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 101573 thumb
View 5 screenshots 58657 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds Service Desk vs Think Help Desk

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