SolarWinds Service Desk vs UseResponse

Awards

Starting Price

$19.00/month/user

$15.00

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Best for any type of business like banks, universities, telecom operators, mobile operators, ios and android market sellers. Used mostly by business owners, support managers and marketing agents.

Rating


4.5 / 5
(477)
Read All Reviews

4.5 / 5
(29)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 101573 thumb
View 3 screenshots 112127 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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SolarWinds Service Desk vs UseResponse

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