SolarWinds Service Desk vs versaSRS HelpDesk

Awards

Starting Price

$19.00/month/user

$99.00/one-time/user

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Medium to Enterprise businesses wishing to improve customer service and internal workflow & procedures.

Rating


4.6 / 5
(477)
Read All Reviews

4.5 / 5
(3)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.6 / 5

4.5 / 5

Customer Support


4.7 / 5

4.5 / 5

Features & Functionality


4.4 / 5

Value for Money


4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 101573 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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SolarWinds Service Desk vs versaSRS HelpDesk

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share Share Your Comparison of versaSRS HelpDesk vs SolarWinds Service Desk