SolarWinds Service Desk vs ZazaChat

Awards

Starting Price

$19.00/month/user

$24.99/month/user

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

ZazaChat is a helpdesk and knowledge base software ideal for companies who want a live chat feature. The live chat features allows for more efficient and timely customer interaction.

Rating


4.6 / 5
(477)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


4.6 / 5

Customer Support


4.7 / 5

Features & Functionality


4.4 / 5

Value for Money


4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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SolarWinds Service Desk vs ZazaChat

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