Re:Desk vs SolarWinds Service Desk

Awards

Starting Price

$99.00/one-time/user

$19.00/month/user

Best For

Our target audience any team, IT company, e-commerce online store shop which communicate with their clients. Re:Desk help desk software makes it easy to organize great customer support ever.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Rating


4.8 / 5
(6)
Read All Reviews

4.6 / 5
(480)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


5 / 5

4.6 / 5

Customer Support


4.8 / 5

4.7 / 5

Features & Functionality


4.5 / 5

4.4 / 5

Value for Money


5 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 2 screenshots 102309 thumb
View 5 screenshots 101573 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Re:Desk vs SolarWinds Service Desk

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