iSupport vs RSTickets!Pro

Awards

Starting Price

$699.00/one-time/user

Not provided by vendor

Best For

Medium to large businesses that need the ability to automate complex business processes.

RSTickets!Pro is a helpdesk software for companies wishing to decrease response times to customer inquiries. RSTickets!Pro includes an integrated knowledge base system it improve staff efficiency.

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Rating


4.3 / 5
(32)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.4 / 5


  • "We were up and running in just a few days. Modifications are easy to implement and the product is easy to use."

  • "There are so many features. Working with the layout for the portal in MySupport is user friendly."



Customer Support


4.7 / 5


  • "Overall, one of the best help desk systems I've worked with."

  • "Technical support is very responsive and thorough."



Features & Functionality


4.5 / 5


  • "Great product for small/medium sized company that doesn't need a lot of customizations."

  • "Integrating with Outlook and other 3rd party tools. Overall attractive User Interface."



Value for Money


4.4 / 5




Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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iSupport vs RSTickets!Pro

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