Helpdesk Management System vs osTicket

Best For

Who Uses This Software?

Helpdesk Management System is for companies that desire a web-based helpdesk program. It provides ticket tracking for seamless tracking of customer interactions.

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Target Customer Size (Users)

Not provided by vendor

Not provided by vendor

Pricing

Starting Price

Not provided by vendor

$9.00/month/user

Free Trial

No No

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

View 1 screenshot 22583 thumb
View 1 screenshot 22597 thumb

Ratings

Overall

(0)
4.5 / 5
(35)

Ease of Use


4 / 5

Customer Service


4 / 5

Features & Functionality


4 / 5

Value for Money


5 / 5

Training & Support

Support

Not provided by vendor Not provided by vendor

Training

Not provided by vendor Not provided by vendor

share Share Your Comparison of osTicket vs Helpdesk Management System


Helpdesk Management System vs osTicket

Best For

Who Uses This Software?

Helpdesk Management System is for companies that desire a web-based helpdesk program. It provides ticket tracking for seamless tracking of customer interactions.

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Target Customer Size (Users)

Not provided by vendor

Not provided by vendor

Pricing

Starting Price

Not provided by vendor

$9.00/month/user

Free Trial

No No

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall

(0)
4.5 / 5
(35)

Ease of Use


4 / 5

Customer Service


4 / 5

Features & Functionality


4 / 5

Value for Money


5 / 5

Training & Support

Support

Not provided by vendor Not provided by vendor

Training

Not provided by vendor Not provided by vendor

Share Your Comparison of osTicket vs Helpdesk Management System