Helpdesk Management System vs Snappy

Rating

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Starting Price

Not provided by vendor

$15.00/month/user

Best For

Helpdesk Management System is for companies that desire a web-based helpdesk program. It provides ticket tracking for seamless tracking of customer interactions.

Snappy is an email ticketing and knowledge base software ideal for companies that want to simplify and facilitate customer support. The private notes features allows for collaboration among agents.

Ideal number of Users

Not provided by vendor

Not provided by vendor

Ease of Use

Customer Support

Features & Functionality

Value for Money

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 22583 thumb
View 1 screenshot 33688 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Helpdesk Management System vs Snappy

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