OTRS vs Front App

Starting Price

Not provided by vendor

$9.00/month/user

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Any team that relies on email to get work done both internally and externally.

Rating


4.5 / 5
(61)
Read All Reviews

4.3 / 5
(117)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.2 / 5


  • "We use OTRS to register all the activities/pendencies. It is ease to use and intuitive as well."

  • "The ease of use and the way you can customize if easily."


4.4 / 5


  • "In my opinion, it's the best app out for email organization for multiple users. Easy to use and we never have had problems with it."

  • "Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel)."

Customer Support


4.4 / 5


  • "The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket."

  • "Being in the IT Service Desk it helps me track all my Tickets."


4.3 / 5


  • "Front is a great helpdesk, super flexible and easy to use."

  • "Front is a fantastic unified inbox that our company uses to handle all customer support requests."

Features & Functionality


4.5 / 5


  • "OTRS has outstanding functionalities, usability."

  • "Makes work easier by having a good overview of ongoing tickets, but also past tickets, with details of what was built / done to offer a solution."


4.2 / 5


  • "It is an elegantly designed application that offers a great user interface and experience."

  • "Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins."

Value for Money


4.6 / 5



4.1 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 4 screenshots 98825 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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OTRS vs Front App

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