Help Scout vs Front App

Awards

Starting Price

$12.00/month/user

$9.00/month/user

Best For

Companies, small and large, that insist on a delightful customer experience. We're trusted by 8,000 customers in 70+ countries, including Basecamp, Buffer, GrubHub, AngelList and Timbuk2.

Any team that relies on email to get work done both internally and externally.

Rating


4.7 / 5
(153)
Read All Reviews

4.3 / 5
(117)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.7 / 5


  • "Cute prompts for cycling through work flow- nice feel and intuitive. Great overall ease of use and design."

  • "Easy to manage accounts, great for keeping records of a clients request, real-time request, great reports, easy to use and adapt."


4.4 / 5


  • "In my opinion, it's the best app out for email organization for multiple users. Easy to use and we never have had problems with it."

  • "Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel)."

Customer Support


4.8 / 5


  • "Easy Help Desk software, fully functional with even more bells and whistles, amazing design, and affordable to boot."

  • "The customer service is excellent (as you might expect!) And the system is very reliable."


4.3 / 5


  • "Front is a great helpdesk, super flexible and easy to use."

  • "Front is a fantastic unified inbox that our company uses to handle all customer support requests."

Features & Functionality


4.3 / 5


  • "The UI is great (especially since 2015) and the workflows are easy to learn and relatively powerful. Keyboard shortcuts are killer."

  • "Very intuitive and their support team are very responsive and helpful."


4.2 / 5


  • "It is an elegantly designed application that offers a great user interface and experience."

  • "Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins."

Value for Money


4.6 / 5


  • "We also looked at ZenDesk and chose Help Scout based on usability and price."

  • "Solves the problem of staying organised. With a bit more budget, it might be worth checking out other options."


4.1 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 81837 thumb
View 4 screenshots 98825 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Help Scout vs Front App

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