Cayzu vs Hiver

Awards

Starting Price

$4.00/month/user

$14.00/month/user

Best For

From start ups to Enterprise companies, over 20,000 customers trust Cayzu with their customer support needs.

Anyone using Gmail/G suite for work.

Rating


5 / 5
(31)
Read All Reviews

4.6 / 5
(51)
Read All Reviews

Ideal number of Users

1 - 999

1 - 999

Ease of Use


4.9 / 5


  • "US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution."

  • "Easy to use, does exactly what it says on the tin."


4.5 / 5


Customer Support


4.9 / 5


  • "Great help desk software with robust functionality for your small business."

  • "I loved how easy it was to customize Cayzu help desk software."


4.7 / 5


Features & Functionality


5 / 5


  • "I like the interface and the flow of the software. Its very intuitive overall and very easy to use for even the most novice of computer users."

  • "Ease of set up and use got me to my customers quickly and efficiently."


4.4 / 5


Value for Money


4.9 / 5



4.3 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 157754 thumb
View 4 screenshots 103010 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Cayzu vs Hiver

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