Cayzu vs Halo Service Desk

Awards

Starting Price

$4.00/month/user

$25.00/month/user

Best For

From start ups to Enterprise companies, over 20,000 customers trust Cayzu with their customer support needs.

Ideally suited to companies looking for a mid-market ITIL aligned service desk solution.

Ideal number of Users

1 - 999

2 - 1000+

Rating


5 / 5
(31)
Read All Reviews

4.7 / 5
(36)
Read All Reviews

Ease of Use


4.9 / 5


  • "US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution."

  • "Easy to use, does exactly what it says on the tin."


4.4 / 5


Customer Support


4.9 / 5


  • "Great help desk software with robust functionality for your small business."

  • "I loved how easy it was to customize Cayzu help desk software."


4.8 / 5


  • "On the few occasions we have had to request technical support at NetHelpDesk, they have always been very responsive and helpful."

  • "The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer."

Features & Functionality


5 / 5


  • "I like the interface and the flow of the software. Its very intuitive overall and very easy to use for even the most novice of computer users."

  • "Ease of set up and use got me to my customers quickly and efficiently."


4.7 / 5


  • "Their latest web version is one awesome, the navigation, user interface and speeds are exceptional."

  • "The simplicity of the application is also incredible and actually improves the user and admin experience tenfold."

Value for Money


4.9 / 5



4.6 / 5


Product Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Screenshots

View 5 screenshots 157754 thumb
View 5 screenshots 214838 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Cayzu vs Halo Service Desk

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