Cayzu vs Opsgenie

Awards

Starting Price

$4.00/month/user

$15.00/month/user

Best For

From start ups to Enterprise companies, over 20,000 customers trust Cayzu with their customer support needs.

SMB and Mid & Large Enterprise

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
Not provided by vendor

Rating


5 / 5
(31)
Read All Reviews

4.7 / 5
(116)
Read All Reviews

Ideal number of Users

1 - 999

2 - 1000+

Ease of Use


4.9 / 5


  • "US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution."

  • "Easy to use, does exactly what it says on the tin."


4.4 / 5


  • "The thing i like the most is the number of integrations with other services out of the box. Super easy to use and set up."

  • "Really useful, reliable and easy to use service."

Customer Support


4.9 / 5


  • "Great help desk software with robust functionality for your small business."

  • "I loved how easy it was to customize Cayzu help desk software."


4.7 / 5


  • "Great Product, best customer service I have seen in a long time."

  • "The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team."

Features & Functionality


5 / 5


  • "I like the interface and the flow of the software. Its very intuitive overall and very easy to use for even the most novice of computer users."

  • "Ease of set up and use got me to my customers quickly and efficiently."


4.6 / 5


  • "OpsGenie has great functionalities with an awesome user-friendly interface that anyone can understand."

  • "The ease of installation and configuration. And the support team was great to help get things configured quickly."

Value for Money


4.9 / 5



4.4 / 5


Screenshots

View 5 screenshots 157754 thumb
View 1 screenshot 138265 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Cayzu vs Opsgenie

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