Next4biz vs osTicket

Awards

Starting Price

$75.00/month/user

$9.00/month/user

Best For

We have customers from every sector (finance, retail, manufacturing, services, internet sites, shops, healthcare, councils etc.) by unique integration and customisation capabilities

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Rating


4.7 / 5
(17)
Read All Reviews

4.3 / 5
(37)
Read All Reviews

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.8 / 5



4.2 / 5


  • "Open sourced, customizable, very easy to use and multi-user."

  • "Support tickets, email notifications, mobile app, all relatively easy to use."

Customer Support


4.7 / 5



4.1 / 5


  • "OsTicket, the free opensource helpdesk solution."

  • "Community support is active and easy. Also available as an install package on Synology NAS."

Features & Functionality


4.5 / 5



4.2 / 5


  • "Easy to set up on my own VPS instance. Required minimal customization to make it fit my needs."

  • "But not only that, we have a separate service department for cleaning equipment that can use it as well. All running from the same install."

Value for Money


4.6 / 5



4.8 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 1 screenshot 22597 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Next4biz vs osTicket

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