Dell KACE vs NICE inContact Help Desk Software vs Zendesk vs Zendesk

Awards

Rating


4 / 5
(28)


4 / 5
(114)


4.5 / 5
(2085)


4.5 / 5
(2085)

Starting Price

Not provided by vendor Not provided by vendor

$5.00/month/user

$5.00/month/user

Best For

The KACE SMA Service Desk allows for customization for an organization's needs. It provides automation for repetative tasks and a knowledge base to allow customers to access common solutions.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

Not provided by vendor

10 - 1000+

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

4.5 / 5

4.5 / 5

Customer Support


3.5 / 5

4 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

4 / 5

4 / 5

Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Zendesk vs Zendesk vs NICE inContact Help Desk Software vs Dell KACE

Dell KACE vs NICE inContact Help Desk Software vs Zendesk vs Zendesk

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share Share Your Comparison of Zendesk vs Zendesk vs NICE inContact Help Desk Software vs Dell KACE