Dell KACE vs Polar HelpDesk

Best For

Who Uses This Software?

The KACE SMA Service Desk allows for customization for an organization's needs. It provides automation for repetative tasks and a knowledge base to allow customers to access common solutions.

Polar Help Desk is a web-based help desk portal that centralizes and manages customer interaction. Polar Help Desk also integrates email management and generates automatic reports to monitor support.

Target Customer Size (Users)

Not provided by vendor

1 - 99

Pricing

Starting Price

Not provided by vendor

$240.00/one-time/user

Free Trial

Yes Not provided by vendor

Free Version

No Not provided by vendor

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Screenshots

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View 1 screenshot 22598 thumb

Ratings

Overall


4 / 5
(26)

3 / 5
(1)

Ease of Use


3.5 / 5

3 / 5

Customer Service


3.5 / 5

3 / 5

Features & Functionality


4 / 5

3 / 5

Value for Money


3.5 / 5

3 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

share Share Your Comparison of Polar HelpDesk vs Dell KACE


Dell KACE vs Polar HelpDesk

Best For

Who Uses This Software?

The KACE SMA Service Desk allows for customization for an organization's needs. It provides automation for repetative tasks and a knowledge base to allow customers to access common solutions.

Polar Help Desk is a web-based help desk portal that centralizes and manages customer interaction. Polar Help Desk also integrates email management and generates automatic reports to monitor support.

Target Customer Size (Users)

Not provided by vendor

1 - 99

Pricing

Starting Price

Not provided by vendor

$240.00/one-time/user

Free Trial

Yes Not provided by vendor

Free Version

No Not provided by vendor

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Ratings

Overall


4 / 5
(26)

3 / 5
(1)

Ease of Use


3.5 / 5

3 / 5

Customer Service


3.5 / 5

3 / 5

Features & Functionality


4 / 5

3 / 5

Value for Money


3.5 / 5

3 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

Share Your Comparison of Polar HelpDesk vs Dell KACE